DIVERSIS DIGITAL provides customized services involving substantial human labor, and therefore does not offer refunds after services have begun. Services usually begin the next business day after order placement, but sometimes immediately upon order placement. DIVERSIS DIGITAL reserves all rights in determining whether an order is eligible for refund on grounds of order commencement. Orders that are no longer eligible for refund, but still pending completion may be terminated without refund per request of customer.

DIVERSIS DIGITAL expressly does not honor refund requests for the following reasons:

1) Ranking Drop, Fluctuations, or Changes as reported by any data source.

2) Google Webmaster Tool Warnings (Unnatural Link Notices, etc).

DIVERSIS DIGITAL will consider refund requests for the following reasons:

1) Late delivery on guaranteed delivery date.

2) Rejection of order due to unaccepted inputs (e.g. XXX, Pharma, etc).

3) Order cancellations before work begins. (Determination of commencement expressly determined by DIVERSIS DIGITAL).

DIVERSIS DIGITAL may consider partial (Up to 50%) refunds for the following reasons:

1) Order cancellation after work begins.

Any other support questions or issues are dealt with on a case-by-case basis. Please contact DIVERSIS DIGITAL support at support@diversisdigital.com.